Submitted by: MS Rawat1955
Complaint Details:
Dear sir,
On 13 Jul, 17 I had carried out a transaction of Rs. 2000/- from my Syndicate bank ac IFSC- SYNB0009009 at around 930 pm to my at Axis bank ac no. IFSC- UTIB0000056 through BHIM portal. I simultaneously received sms from Syndicate bank for the debit of the same. However there was no such alert from the Axis bank. In the morning I checked from them for the lapse which revealed of no such transfer having taken place. The transaction id for the same was as captioned.
I thereafter brought it to the notice of my bank. It has now been revealed courtesy DIT mobile banking that the said transaction was routed to HDFC bank ac of Mahender Singh Rawat@upi ac IFSC- HDFC0002649. Please note that I do not have any account with HDFC bank. Therefore the glitch appears to have taken place because of the same name.
Necessary emails with Syndicate bank/ DIT mobile banking, Upi, HDFC have not borne fruit. Upi has even failed to respond.
Thanking you.
Mahender Singh Rawat