Submitted by: Madhu jainsingh
Complaint Details:
Trip booking was made from Xavier University to OUAT guest house Gopbandhu chowk at around 1:15 noon .Mr Bikash was given the trip ETA was shown of some minutes initially, the Driver Mr Bikash contacted me and asked to cancel the trip as he was not keen to take the trip, I asked him to cancel the trip himself to which he said he will not cancel it . I didn’t get another taxi and he kept playing pranks by changing the ETA after a few minutes to 41 min, 29 min, 31min etc and ultimately cancelled it at 1:45 noon.
I took bus from XUB at 2:15 PM to master canteen and found my way to the Guest house.
This is a feedback to uber as a number of drivers request the rider to cancel the trip, I dont know if they have this liberty ???