Submitted by: Siddhant Wadhwa
Complaint Details:
This pest repellent produces a very irritating sound similar to crickets which is so noisy that in a few seconds, it gives me headaches, nausea and dizziness and I have to turn it off. My doctor has also advised me not to use it to avoid that sickening feeling. So I have hardly used it for 2 days. Where as in their ad they had claimed that it’s sound frequency/decible is so low that it can only be sensed by pests and is not at all audible by humans and even children can sleep peacefully without any disturbance
I informed them about the problem I was facing but ignoring my health concerns they advised me to keep using it for 60 days to get used to it and if still the problem persisted they would return my money as they have customer satisfaction policy in their company.
Therefore I request you to.kindly.arrange something that I can return it to them and get my ₹480/- back.
Their Call Support number is:[protected] — Monday to Saturday (9:00 am – 6:00 pm) which means they are in Sector 31, Distt. Chandigarh, Punjab India.
Their email ID for customer support is
support@smashingcommerce.com
And I have conveyed my problem to.
Naveen Kumar, Rohit Kumar & Gurmanjot Kaur on this email Id
Ankita Wadhwa, ‘Customer Success Manager’ also communicated through this emails before delivery and gave her directl number in case of any problem +91-[protected] but she never picks up the phone.