Submitted by: pallavihere
Complaint Details:
Respected Sir/Madam,
This is to inform you that my husband is a customer of samsung mobile.He purchased a Samsung J7 phone and someday the sets display light was gone gone all on a sudden and we took it immediately to the service center of our nearest location which is in hazra.They saw the set and told us to wait for an hour as the engineer will check it by taking it inside and it needs time because they had to heat the phone to open the display.we waited and the engineer came out and said that there is a problem with the set and they will change it as it was coming under the warranty, it was the sets problem but as the gold color parts are not available with them so they asked for a time of 15 days total and promised that they will fix the problem within the limited time and they will give us a call back when it is done.we wanted a substitute phone from them for that period cause we knew we will face problem without the set but they said they don’t have it now and then we went back.20 days crossed we were not getting any call from their end then again i went to the service centre and asked them whats the problem then the engineer said that he will fully replace the set or will give the return and for that i had to submit all the documents.Again i came another day and submitted everything.He made sure that i will get the refund or replacement within a week.i believed his words and went back and today is ! and half months passed by and nothing is solved.I called the customer care number and and shouted at them with anger and told them everything.they had nothing to do more than saying a sorry.Now its high time we can’t resist more.We want our money back.Such bad experience ever met with a samsung phone and its service center.Next time we will thind 10 times before purchasing a samsung mobile.please help me and take my complaint and do the needful asap.Waiting for your response soon.
Details of the samsung jobsheet-bill no-4223707252.dateddated-18/10/16.
yours sincerely,
Pallavi Sinha.
mob-9836148119.