Submitted by: Davamaninaresh
Complaint Details:
I’m Davamani
This is to bring to your notice that without my knowledge, existing data plan has changed and waived with huge bill amount which in turn caused disgraced on the organisation.
I have been a valid Customer to Reliance Communication since from 2014 and I am into the Unlimited data Plan(Rs.1, 150/-) for monthly basis.
As of sudden, my bill amount was raised to Rs.3595/- for the period August-September 2016.
I had no clue about the bill amount and I have raised my concerns with Reliance Customer Care on the same day. Customer care team had informed me that the existing plan got revised and that was the reason for the change in bill amount.
I reverted them that I have not received any email/message or even any phone calls intimating me about the change in plan and how come without my approval the plan got revised.
Customer care team cooled by saying me to pay the usual amount Rs.1150/- and the remaining amount from Rs.3595/- will be waved out. And also they informed me that, I could use my already existing unlimited data plan. On believing them, I have made my payment of Rs.1150 on 29/09/2016.
I am helpless as I have got back my existing data plan and I was again asked by the Customer care team to pay back the remaining bill amount.
Kindly clear me If you are revising the plan and its tariff, then you should inform your customer well in advance and explain them in clear about the plan and amount details. As you missed all necessary prerequisite action, then how can u expect me to pay the new bill amount as that was not my intend plan.
I really worried about your ill-treat and opaque nature to your customer by making false promises and changing the plans without prior information.
As my data connection was kept hold for last 45 days, I was suffered lot with my work deliverables and personal stuffs as well.
As the losses are with me, I have to raise for compensation to your firm instead of that your team are bugging me for extra bill amount.
Please justify me for the losses / personal disturbance that have been caused to me from your organization.