Scam or fraud: Redbus — Refund of the cancelled ticket

Submitted by:  sachin herkal

Complaint Details:
I had cancelled the ticket on 5th nov, raised many concerns on the redbus website but i keep getting response that –
We have initiated the refund on 7th Nov 2016. Your bank will process this refund and it may take up to 7 Bank working days

& it is 29th Nov now, and i dont think i will have my refund ever looking at the redbus response.
Ticket details:
Reference Number: 189199
Issue Type: Refund
Ticket number (TIN): TJC339244726
From: Bangalore To: Dharwad
Date of journey: 11/11/2016
Travels: VRL Travels
Bus type: Non A/C Sleeper (2+1)
Boarding time: 07:15 PM
No of seats: 1
Seat number: U16

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