Submitted by: Priyad S
Complaint Details:
I made a transaction of Rs 222 on 24th nov 6pm. It was a app issue and it could not be processed. Refund was initiated that day itself and still unprocessed.
I got a reply from Customer care 3 days back saying “Dear Customer
We apologise for any inconvenienc… We have seen an overwhelming surge in usage and queries which has led to this delay.
In case your transaction at Paytm was unsuccessful, you should have got the refund for same. For the successful transactions, you would have already got the benefits.
However, in case your problem is still not solved, please reply to us on this mail and we will ensure that we solve your problem on priority.
Thank you for your continued trust in us.”