Submitted by: Abhishek Katariya
Complaint Details:
Placed order # 2123581314 on 13 Oct
Cancelled it got money in wallet – Paytm Cash Txn ID 3306288037 – 13 Oct
created a request to refund money to credit card
Contacted on 23 Oct asking for refund – you asked 48-72 hours to resolve
Contacted on 1st Nov – No Reply
Contacted on 4th Nov – they told by 5 we will resolve
on 8th money refunded to credit card- Paytm Cash Txn ID 3626702345
this whole process took 26 days
during 26 days credit card has charged financial charges of 1045.50 + 161.06 + 5.74
This was a fault of paytm or technical problem of paytm.com
I have contacted the credit card people as well, they have told we got the refund late so we have imposed the charges
why i should i bare this charges ?,