Submitted by: Grahame
Complaint Details:
I purchased a pack of 4 bottles of LIFE ZEN EYE SPA from Amazon.in. I used 2 bottles without any problem. However when I used the remaining bottles, after a few days the solution would not flow from the bottle and when I removed the inner cap there was nothing inside but black, moldy sludge. I then bought a single bottle from a hospital pharmacy with the same result. All the bottles that I purchased were well within their shelf-life. I mailed Life Zen and explained the problem and gave them the batch numbers. Initially they showed interest in coming to collect the defective product from me, but never did, although I sent them at least six e-mails. Life Zen tried to deflect responsibility by saying that Amazon.in was not authorized to sell their product.
Judge for yourself whether you put this junk in your eyes.