Submitted by: Tejas Pareek
Complaint Details:
I purchased a Lenovo Yoga 500 laptop in October 2016, during the time there was a Festival Promotion Offer going on. I bought 2 Year Additional Warranty AND 2 Year Additional ADP, and Lenovo 500 BT speaker at offer price and paid the amount on November 10, 2016. I got a confirmation email on November 11, 2016 that they have received the payment and I will get the 2 Year Additional Warranty AND 2 Year Additional ADP Warranty certificate within 7 working days from date of payment received and Lenovo 500 BT speaker within 21 working days. On November 17, 2016 I received the warranty certificate. However on November 29, 2016 I received an email stating “Due to unavailability of stock, your goodie has not been dispatched yet.” Till December 12, 2016 I didn’t receive any communication from Lenovo, so I emailed them asking the status from my dispatch. On December 13, 2016 I received a reply “Sorry for the delay, your goodie will be dispatched within 3 working days.”. On December 19, 2016 I followed up and got a reply “Sorry for the delay, your goodie will be dispatched at earliest.”. Today its December 28, 2016 and I still haven’t received any communication regarding the dispatch of Lenovo 500 BT speaker. If Lenovo cannot provide goods to its customer, why do they provide false promotion. Please help me with the situation.
Name: Tejas Pareek
Email : tejaspareek@gmail.com