Submitted by: Nishat Àlam
Complaint Details:
It pains to intimate you that premium of my insurance was due and unfortunately ECS was bounced there after i managed and send a request to Kotak Insurance for Redebit and and premium is cleared through ECS but Kotak Bank charged Rs. 590/= then again i rececived a mail that your ECS of premium has been bounced and ensure sufficient fund in to your account.
Hence i approached to nearest branch and explaind whole episode. Branch employee said that just ignore it…
Yesterday i received a message of deduction rs. 590/- and balance is different than my actual amount.
Then i called up to mother branch and confirm it.
Now i am frustrated to experience kotak banking and its system.
When premium was due, multiple message used to come but kotak insurance did not send message except one.
I must say you that your system is below average and non rated
Hence return my amount rs 1180/-and
and send a sorry letter otherwise i shall raise this issue to ombudsman.
Thanking you..
Nishat Alam
A/c 680010096150
amt 590/ deducted on 12/09/17
policy no. 03277735 and
customer Id 58453105
Nishat Alam
Ph. No. [protected]