Submitted by: Suraj Damani
Complaint Details:
ICICI credit card team decided to issue me Lounge access card which I have not yet received. to my surprise after a few months i get a bill stating that I have used the lounge in Goa (3rd March, 2017) which I did not visit around that time and charged me some INR 7, 000.
On informing them these are fraudulent charges as:
1- I did not visit Goa around that time
2- I did not receive any msg or intimation
3- I did not sign any bill or invoice
4- I am getting a statement on charges after 4 months of its usage
Despite, repeated attempts neither the officials have presented a valid proof nor have they reverted the charges.
One advice to all don’t fall into the trap of these freebies as neither they are free nor do banks have any control on their usage as there is no authentication required.
Regards,
Suraj Damani
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