Submitted by: Carameshpurohit
Complaint Details:
I have deposited cheque at Icici bank Manjalpur Branch on 7 December 2016 in morning around 10 am. Cheque was related to Punjab national Bank (PNB) of Rs 50000. The cheque got debited to PNB account on 8 December at 10 am but same was not credited to my savings account till 9 December till 8:20 pm.
I tried to call Branch but no one picked up the phone. I in from bank with online chat but no progress. In evening after branch close the customer care say please check at depositing branch. Normally it takes 2 working days (including date of deposit) to clear the Cheque. I had make my credit card payment and do online transfer to my family. Which I am not been able to do it.
In evening when i call customer care they cheque will be cleared by Tuesday.
This is example of very bad customer service on part of bank.