Submitted by: A23gupta
Complaint Details:
To,
Hyundai cutomercare
I have I 20 sportz model.registration no is UP 37 9009.
i droped my accident car at fortune Hyundai greater noida U.P. on date 04/07/2017.Mr Manoj Bhati is concern person there who give me receiving of my car.
Next day at the time of survey of my car by the insurance company, Mr Manoj bhati & surveyor were present there with me.
Thn mr. Bhati & surveyor told me ac parts maximum damage & compersor also damage it will.be change because a big hole in compersor.insurance company will provide it in claim
12 /08/2017 mr bhati call me & tell me your car is ok nw its working perfectly.than i ask to mr bhati, you checked ac is working properly. Than he said yes sir all fitting of ac with compersor is new in your car.its working properly now.
14/08/2017 i reach at fortune Hyundai to receive my car thn mr bhati tell me sir ac is not working properly because we don’t have new compersor in stock so we fitted any other temporary compresor from any other car because your compersor is totly damaged .when we received new compresor in company stock than i call u & we will change it.
Than so much argument there between me & mr bhati.
Than Mr RUPESH PATHAK (GM ) there also told me same thing.sir dont wory its fortune Hyundai responsibility i will call you you receive your car.
Than i tell him please mention all these things on bill which ia you provinding me.than reply is no need to all that.
Thn i told ok i m reciving my car & call me whn compresor will be available in your stock.
Now i am calling to both persons they are not responding & told me insurance company is not giving this part.
Its totaly pree planing by fortune hundai.
They are changing parts from other other car which are availbales in fortune hyundai work shop.
If my car ac will not be ok & perfect by fortune Hyundai at any cost.
Than i will take legal action also for both persons who are changing parts from the cars & false comitment with costumers.
They lost my orignol car key also with remote.
So please solve my problem as soon as possible.
Thank You.
Ankur gupta
7906066362