Submitted by: orion ac
Complaint Details:
Dear Sir/Mam,
We have purchased an HERO DUET motorcycle from the dealer SUGUNA AUTOMOBILES, NO4, MUNUSAMY GARDEN STREET, AVINASHI ROAD, COIMBATORE, TAMILNADU ON 28.04.2016.DEALER CODE 10133.
We have left the said vehicle bearing the registration number TN 66 S 1482 at the dealer T.K.T.MOTORS, PALLADAM ROAD, TIRUPUR, TAMILNADU as complaining that the battery is going down and we were not able to use the starter. We left the vehicle for service on 29.11.2016, a guy from the above said dealer called us on 30.11.2016 from the mobile number 9750353000 and informed us that the battery has dead and it has to be changed at the cost of Rs 1500.00.
Then, we asked him that why should we pay while the battery is in warranty?. He replied that they will replace the EXIDE make batteries only in warranty and not the AMCO battery which is in our vehicle. While purchasing the bike we din’t mention any make of battery to be fixed in our bike, and we believe and have faith on the brand HERO only and expect the warranty for battery for one year without bothering of battery’s make as we look the warranty for whole HERO bike.
NOTE: We have purchased 12 HERO motorcycles from SUGUNA AUTOMOBILES for our company in the name of ORION AIR CONDITIONERS.
If this is the response from the service dealer side how and why should we go back and recommend HERO MOTORCYCLE???????. Please get back to us immediately regarding this issue.
VEHICLE DETAILS:
HERO DUET
ENGINE NO-JF33AAFGJO4344
FRAME NO-MBLJF16ETFGK00433.
Thank you.
With regards,
For ORION AIR CONDITIONERS
Chandrakanth.B.M.K
MOBILE 9842369990.