Submitted by: malvika sodhi
Complaint Details:
Dear Sir/Mam,
I am sorry to say that after making several complains for my Haier Geyser whose Model Number is ES25H-H1(H) and which was purchased in December 2011 from Raja Road Dehradun U.K. I have received very unsatisfactory services by your local city service center.However customer Care Employees always had soft spoken to me and tried to help me in all the manner they can.In Fact one of your Customer Care Executive on 10th December 2016 has given me Mr Yashpal’s Mobile Number who is the Uttrakhand Distributor of Haier and assured me that he will resolve my geyser issue soon.
But even after calling him twice I didn’t received a single response from him.And i called him up very fist on 10th Dec 2016 and today you see it is 23rd Dec 2016.
So now you see from how long I am fighting for my geyser issue and thus now want to know that is this the service your service center give to their customers?????????????
Every year we face the same issue in our geyser that water flow gets very thin and due to which bucket fill in 30 minutes.And in the hilly area like Dehradun I hope you might know what the temperature goes at extreme in winters.And due to this problem i am very upset and often think that does there will be any day when I will get hot water bucket to use????
Just to inform you, I would like to share that last when we had our geyser service from one of your service man he informed us that one of the in built valve of our geyser in very small due to which hot water outlet process less flow of water.Whereas now in our New Geyser this problem has been sorted out as it is having a big valve inbuilt in it.
So because this is the Manufacturing defect of Haier Geyser we need a justice from your end.
I am not saying to change our geyser but atleat you can favour us at least two to three services free every year because every year at least four to five times I face this problem.
Thus kindly compensate with us in the yearly services and try to resolve this every year problem and this is my very humble request to you and if you can’t help us in this issue then I will come to know that Haier is just is name HIGHER but not exactly it is and then I will assure myself as well as my relatives and friends to not to trust Haier in future and do not purchase any of their products.
With Keen Request
Malvika Sethi
9837027758