Submitted by: Tannu Poojary
Complaint Details:
Hi,
My husband name Gagandeep Singh travelled via Go Air dated 27.11.16 bearing Flight No: G8/446, Sequence no. 122, time:7.30 pm landed Mumbai at 9.40 pm and after he landed he was searching his luggage bag almost for 2 hours and he did not received it and then he spoke to Air Go Staff about his luggage they said that due to power bank it is stuck in Delhi and he will be receiving luggage and power bank both on next day i.e. 28.11.16 (Confimed and Assured by your Staff Name: Suyash Mishra, Nizam Hasan and & Pratap Kumar) wen he visited airport on 28.11.16 they said as due to “Bharat Band Day” luggage has not come and ask him to come on next day i.e. 29.11.16 and when he visited on 29.11.16 you people said that Sir here is your luggage but power bank you will be receiving on next day (Confirmed & Assured by Rahul- who works in morning shift and Sumeet- who works in second shift).
First of All you people have to contact and tell us that luggage has arrived or not as due to busy life schedule of we working people we do not have time every now and then to go to Airport and ask for Luggage we have upfrontly called them and collected our luggage and toay morning I spoke with Rahul and he is saying that you will not get Powerbank, Why we will not get??? What is our mistake??? Just that we were unknown for the powerbank to be keep in luggage??? When we spend so much to travel via your airline is it not your responsiblity to take care of our belongings???? Is this the service we can expect from Go Air??? If this will be situation then definately people will prefer traveeling in train then Go Air as in train this kind of thief will not happen.
Kindly look in to the matter as your people have provided me the Delhi Security Contact no, Why will I contact them??? Its your people responsibility to take care of the customer belongings then we will definately contact you rather then Delhi Security or any other concern person who will be relate to this.
Awaiting for your quick positive response as I just cannot spend my whole time in following up with for my own power bank.
Kindly revert on my contact no: 9970468652 or help me with your no were I can contact you.