Submitted by: Jaideep Samarth
Complaint Details:
I made a complaint on 5th Dec re my gerberit flush tank which was leaking .
I was assured it would be sorted out in 3 working days.
It’s the 9th dec today.the tank is still not fixed.I made 6 calls today to speak with the supervisor and was kept on hold for over 30 mins each time and the supervisor never came on the line.
I was then assured they would call me back which again they didn’t.
They refused to give the name or tel contact of their supervisor.
Two of the people I spoke with were Sayyed and Arjun
I an shocked at the attitude and unprofessional behaviour of the staff.
I told them I was a senior citizen and to please make sure my complaint was acted upon.
I will certainly never advice anyone to buy their flush tanks as the after service is very difficult.