Submitted by: pratyush aggarwal
Complaint Details:
I bought an iphone6 last year in Sept expecting the much talked about awesome experience. However in just over a year, last week my phone stopped working suddenly…I showed it to the apple service center who informed me that it is an issue in the logic board…and the phone will have to be replaced by paying another 25000.
I dont understand how the an APPLE product…which is known for product performance in reality perform so poorly…and I am told to pay extra amount for your IPHONE’s BAD QUALITY…the issue is in the logic board which is not due to any mishandling…it is Purely due to low quality product…
WHen your customer buys your product…there is HIGH EXPECTATION…but here #APPLE COMPANY HAS FAILED to satisfy the customer
Also your service centre B2X, in mumbai and support call centre have failed to support here they charged 1600 Rs just for touching the phone
For every step from getting phone checked to getting it replaced they have only kept asking for money…
It seems APPLY COMPANY mssion is only to mint money from customer by all means and cares least of customer experience.
I expect an immediate resolution here…IT is not right for suck a premium product company to penalise the customer for your own product performance failure