Scam or fraud: Amazon India — refund not recieved for the products

I had brought some items from amazon.in on 9th july 2017 and the product was of not good quality, hence i returned the order . the refund was initiated but no further procedings was seen . the amount of rupees 699+ 3278+1200 was to be refunded in my account . the amount has not been refunded till this date .
i tried calling the cutomer care number but they didn’t provide me with anything useful.