Submitted by: Ali Jibran Siddiqui
Complaint Details:
Ive port-in to airtel ( pre paid ) from vodafone ( pre – paid ) on 7th of december 2016 bearing porting request code ” VE424197 ” and the same was approved. i was communicated by the operator ( airtel ) that the porting request for mobile no. 9198**7775 has been sent to vodafone (gsm) and the same will be processed by 2016-12-08 19:01:25.0 subject to approval from current operator.
On 10th december 2016 i get a text from the service provider ( airtel ) that – ” Important info : once your mobile displays no network, please insert the AIRTEL SIM in your handset and call 59059 to verify your details ” then there was another message stating ” Dear customer, your porting request for mobile no. 9198**7775 to airtel has been validated by vodafone(gsm). the number will be ported-in to airtel by 2016-12-10 23:30:00.0.” the networks were 0 after 11:30 as directed but when i called on 59059 the operator said that for all information about your airtel mobile call 121 and calling on the same 121 number there was no information regarding the sim activation or any information regarding what to do after your number is ported-in to airtel or anything that would have helped the cause. Kindly help ASAP this is a great disappointment and cheating on the part of airtel.
On 10th december 2016 i get a text from the service provider ( airtel ) that – ” Important info : once your mobile displays no network, please insert the AIRTEL SIM in your handset and call 59059 to verify your details ” then there was another message stating ” Dear customer, your porting request for mobile no. 9198**7775 to airtel has been validated by vodafone(gsm). the number will be ported-in to airtel by 2016-12-10 23:30:00.0.” the networks were 0 after 11:30 as directed but when i called on 59059 the operator said that for all information about your airtel mobile call 121 and calling on the same 121 number there was no information regarding the sim activation or any information regarding what to do after your number is ported-in to airtel or anything that would have helped the cause. Kindly help ASAP this is a great disappointment and cheating on the part of airtel.