Submitted by: mr.a.raja
Complaint Details:
I had an issue with my airtel setup box and contacted digital tv support. The next day airtel technician came and informed that he would need to swap the box next day. It happened on 03Dec2016. So far the technician has not come and no updates from Airtel. On 03-Dec-2016 Evening, They closed ticket (ref no 56945503)with problem resolved. When i contacted, Airtel support person explained that if technician visits house, he can close the ticket irrespective whether the solution is offered or not. Later they again opened case with the title “wrong resolution”.Till now no response nor solution offered. so i asked for disconnection on 05Dec. Airtel support team have taken the request and told me that they would refund the amount after a call from higher officials. Till now no updates.