Submitted by: Er naresh
Complaint Details:
This is naresh working in media side. Am from trichy and am using aircel sim 9659940009 for last five years. Due to worst response frm ur customer care dept in trichy i changed my aircel postpaid to prepaid. Now my sim registration has failed two weeks before. I went to aircel office located in trichy salai road and bought new sim and submitted my proof and photo. But yesterday morning my outgoing calls have been barred. I called to customer care and enquired they said my outgoing calls has been blocked by trichy aircel showroom. I went to showroom today morning which is 34 kilometrs away frm my residence. They simply said the appropriate person who can handle this prblm will come aftrnoon shift.
Is this a proper answer?
So you dont have sufficient skilled labour.
Do we knw ur employee will come in noon shift? And i asked for a communication number since i have to go 34 kmtrs away and should retrn back. A girl such a arrogant staff she just replied we dnt have any number. And she replied by seeing the monitor nt even answering to me. Does u guys knw wat is the meaning of customer relationship. Are they well trained for the position. Am going to compliant in any form where i need a proper answer. As a media reporter am facing this type of difficulty then what will be the response for a public who doesnt have knwledge abt sim and networks.