Submitted by: mm63
Complaint Details:
I booked an Air India air ticket through Yatra.com on 19 Nov 16 at 1859 hours for a round trip from Delhi to Cochin for Departure on 26 Dec2016 and arrival on 30 Dec 2016 for my father Mr Ram Vikal . however, erroneously a typing error resulted and I typed 26 Nov 2016 for Departure and 30 Nov 2016 instead of Dec.
The PNR Numbers are H6ZRS and Z14T6 respectively under the booking reference number 191162297780 provided by Yatra.com.
The error was immediately observed and a call was made to the Yatra.com who directed me to contact the Air India for the same. I immediately contacted the airline they took all the details, kept me on hold just to convey it to me regarding a huge penalty. The call was made from 8292836225 at 1907 hours. We were not provided any assistance from the Airlines as well as the Company. this minor error resulted in a huge penalty of nearly Rs 5500 which is not only unjustified and appears to be a day light robbery.
I would also like to apprise you that the Airlines also make similar mistakes. In one instance I was charged twice for the same ticket and I had to wait for a month for the refund. The Airlines can get away but passengers have to bear the brunt.
In light of the above may I request to instruct the Airlines the refund the excessive charges.