Submitted by: bagghi
Complaint Details:
Policy no-101600/48/15/8500011352-Effective date-08.12.2015-07.12.2016
I sanjay bagaria the above mention policy holder would like to request you please registered my complain
against the agent Name-Anand Kr. Gupta . Sales Code-3013. Cell no-9830091922
Sir, i am fully frustrated with the unrully and unresponsable behaviour of the Agent Mr Gupta, he never renew the policy on time, due to him my policy expiry every year, he is less bother whether the policy get renewed or not, After the renewal of the policy he never handover the new policy to me i have to chase him through mobile call for months, earlier one Year i have not received the Health Insurance Card for two months after so many mobile calls to him he informed that i will get the said card after 6months, I waited for six months but i have not received the Health Insurance Card i try to contact him but he never attend my call, then i enquire from other source and went to the office of TPA – Genins India they informed me that they issued the Health Insurance Card within 1 month from the date of the renewal of the policy since it was send by ordinary post it may have lost, they scould me that why i am reporting to them after 6 months i should contact them earlier i felt so embraced in front of other people, then i inform them that i was misguided by the Agent Mr. Anand Kr. Gupta.
Sir I further would like to inform you that i have never appointed Mr Anand Kr. Gupta my insurance agent for my above mention policy, i had not sign any authorization letter regarding this and i have no knowledge how he become my agent, My authorise agent was Mr. Shyam Sunder Sarayan, Sales code-12001.
I would like to request you with my folded hands, please investigate this matter and take the necessary action against him.