Submitted by: Gopinath Mahalingam
Complaint Details:
My travel date was 01.12.17 through flight 6E652 by 5.00 a.m and i have done the web check in on 30.11.17 itself. On 01.12.17, i have reached airport by 4.00 a.m and finished my security check with 4.15 a.m and i was near to the boarding gate. The gate was suppose to close by 25 mins only and reached the gate by 4.35 a.m and the ground staff went and discussed with other ground and informed me that the gate was closed and please contact the ticket counter for the next flight, then i thought tickets were full and diverting me for next flight. After contacting the other ground staff i came out of the security gate and contacted ticket counter then the ticket counter staff told me that you have to pay Rs.4500/- then i asked why? She said that you have missed the flight. I asked her i have reached before 25 mins and you have closed the gate earlier and asking me to pay then she told this our policy, due to my urgent meeting i cannot continue my argument then paid the Rs.4500/- and traveled through next flight 6E 976 by 6.30 a.m. on this flight the passengers were allowed to board the flight until 5-10 mins before departure(I have proof for the time and flight details). The ticket was booked through corporate and i have put into this horrible condition i don’t know the treatment of INDIGO for normal passengers. I have all the proofs regarding the airport arrival and passing the security check-in. INDIGO has to repay my amount else i will highlight the same through social media and take legal action.