Submitted by: ManojMathewCM
Complaint Details:
This was the worst experience with Ola.
For a journey that would have taken a maximum of 30 mins, I spent 2 hours and 30 minutes and got dropped off at some random location and was asked to book another cab.
The only response that your customer service personnel could give me was – “technical fault. book another cab from your app”.
I booked a cab at 7:00 PM from Ramanujam IT city and my drop location was Thiruvalluvar Nagar, Thiruvanmiyur.
When I was picked up, there were already 3 passengers. The app on my mobile showed that passenger named Varsha will be dropped first and then I will get dropped. When we reached Varsha’s destination it was somewhere in Velachery. Driver said that the next drop was Arjunan which is Tambaram Sanatorium. That was atleast 18 Km from where we were at that time.
I called your customer care and after a 20 minute long phone call the only solution that you could give me was to get down and book and a new cab on my app.
I then booked another cab and the first passenger had to be dropped at Ramanujam IT city. So after traveling 2 hours i went back to the exact place from where i started.
So instead of traveling 4 Kms to thiruvanmiyur, I had to go to Velachery and get down at some location and book a new cab to reach home at 9:30 PM.
I had to pay 41 Rs for the first cab, 90 Rs for the second cab. Wasted my mobile call time of 20+ minutes.
I also wasted 2 and half hours of my time. Missed an appointment with the doctor and couldn’t make it home in time for an official meeting.
What if this was a female passenger or someone who didn’t know any of the places in Chennai or someone whose mobile internet didnt work ?
Do you ask passengers to get down at random locations and book a different cab themselves and not give any support ?
If you do not know how to connect routes please don’t operate such a service.
How is ola going to compensate me for the inconvenience, wasted time, cab charges, mobile charges and everything ???
Ride1: OSN286332603
Ride2: OSN286511351