Submitted by: surinderpals
Complaint Details:
American swan companies site and app both are down and even the toll free is not working. I tried to send them email as well but no response so far. I am not sure from which date they are not operational because I do not visit them regularly. As per the refund procedure, American swan issues store credit for returned products and I had too returned the product and they issued me store credits which carry life time validity. I can use the credit to purchase other products. Since the site is down now and no response from the support as well I am not seeing any option apart from raising the complaint as I lost my store credits. Total credits were approx Rs 821.
Please help.