Submitted by: kothuri
Complaint Details:
Ear sir
Warm Greetings
This is to bring the following points for your information and Early action
I K.S.SASTRY Former Director(Engg) AIR& Doordarshan/ MIB/Govt of India Would like to bring the following
1) I was Approached on 3rd August by your customer care Executive Mr Ravindra nath/Fakruddin Shaik/some other two Managers Names I do not remember and discussed about the protect Health insurance cover to be provided for me and my Wife.
2) After prolonged Dicussion, They convinced me to purchase the policy for one Year
3) Latter on Mr shaik came online and convinced me to take the policy for 2 Years, as it provides some 10% reduction in the premium
4) During the course of My discussion They only told me the Benfits and Never Informed me that I have to undergo Medicaltest Etc
5) After i convinced i paid one year premium Rs 43930/- through my Credit Card
6) Another Manger has come online told me you take for 2 years and Convinced me to pay additional amount of Rs 39633/-
7) Accordingly before paying the money, I enquired once again after payment How many Days i will get my Insurance cover?\
8) He told in 15 days you will get the documents with all the information reg covering Hospitals in our city including the diseases etc
9) Then I decide to pay the additional amount of Rs 39633/-,
10) accordingly Paid this amount also through My Credit Card
11) after 2 days I got call from Hyderabad that both of us to under go Medical Test on 7th august
12) then I approached again Mr Shaik what is this medical test
13) he told that you are aabove 65 years you have to under go Medical Test
14) OK, We both went to the Suraksha Diagnosis center and under went The medical test
15) then I received mail on 16 th August stating that your proposal was rejected and informed that my total money will be paid back to my credit card within 7 days
16) My points are as below
A) why all this fuss and blocking our Valuable Hard earned money of Pensioner for about 20 Days without any interest?
B) I feel if there is Medical test before issuing Medical cover why you Have collected the Money?
C)This has caused Mental agony to the Senior Citizens?
D)further The total money will be returned to my SBI CREDIT CARD, Since I paid through it
E) this Money will be Blocked again in my Credit card account
F) the entire episode looks like traping senior citizens and blocking their Hard Earned Money for Months together
G) I suggest not to entertain and Trap senior citizens for this type useless Insurance schemes
H) Finally I request kindly send My Money to my S/B A/C of STATE BANK OF INDIA, So that I can use this Money for better purposes
I) kindly Take N.A and make Arrangement to credit My Total Monet To STATE BANK OF INDIA SAVINGS BANK ACCOUNT, Immediately, For Which I am ready to share my S/B A/C Details including IFS Code etc to you through Email
J) Atleast do this If Not Insurance Cover
K) Kindly also include the Interest at the rate of 3.5% ( Savings Bank Interest) along with my amount for 25 days
L) Finally I suggest exclude The senior Citizens from your schemes
Kindly reply immediately the action taken by you and credit my Total Amount along with the Interest to my S/B A/C
Kind Regards
K.S.SASTRY
Mob;- 09441487442
