Submitted by: Trisrota
Complaint Details:
Owing to private compulsions I cancelled my railway tickets (PNR 840-8860845) for journey from CSTM to Howrah, purported to be undertaken on 16.02.17 in proper manner in the office of the ACM, SER under Chief Commercial Manager (Refund), SER, Kolkata-700001 on 13.01.17 and duly applied for refund of fare in prescribed format on 16.01.17. It needs mention that though I had bought my reservation ticket (confirmed) bearing no. 06376982 from city booing centre at Cornwallis Street, Kolkata-700004, refund against cancellation was not allowed from the city booking centre ss per extant order. It is unfortunate and pitiable that even after lapse of seven long months, the refund office of the C.C.M, SER has not cared to refund me the admissible fare against cancelled ticket. Time and again I have personally visited the office-in question, called on the DCM(Refund), but to no avail. I mailed to C.C.M, SER and the Honourable Minister but I I have received no communication from the office in this regard. I am a senior citizen living on my meagre pension. Rs. 5430.00 as is reportedly payable to me is not a small amount to me. I fail to see how can the authorities be so callous, insensitive and indifferent to public grievance. Hope some positive response.