Submitted by: sivakumar subbarayan
Complaint Details:
Hello Team,
I am using the Airtel 4 G from dec’15 and i have been experiencing in consistent connectivity from Sep’16 onwards and irrespective of being documented for all escalations levels ( nodal/Appellate) nothing works out until now. I have remitted the payments for the months. Hope you can see the emails from Oct’ 16 onwards and until now there is no official confirmation. I have handed over the dongle to one of the representative last week and still now i have not received back the dongle and he is not picking up my call too. As per the note from customer care, below are the usage details:
Regarding data usage:
For the period 11-10-16 to 10-11-16, you have used 185.67 MB.
For the period 11-09-16 to 10-10-16, you have used 665.72 MB.
For the period 11-08-16 to 10-09-16, you have used 845.47 MB.
Please help me to reverse the payment ( on pro rata) for the months until i have paid..
And also Please help me to fix the issue the dongle issue/ issue the new dongle ..