Submitted by: bala250689
Complaint Details:
Hi Sir/Madam,
During May 2016, I bought a topload washing machine from Vasanth & co, chennai. In which we are facing problem (Dryer not working) for the past 10 days.
After raising complaint an service engineer came to inspect and reported Rat bite, and claimed Rs.1500/- to fix the same, just after an minute discussing with some authorities he reduced the rates to Rs.400/-, and for Rs.400/- he can just fix the wire with insulation tape.
We denied the both saying the machine is still in warranty period.
The service engineer later updated Only the RAT bite issue, After this event for all the complaints raised, the update has been tagged and service request is closed with comment ” Customer not agreed for payment”
Kindly look into this issue and get this sought out ASAP.
Service request numbers
4226252187
4226529729
Thanking you
Balasubramani
9092005209