Submitted by: Dineshji
Complaint Details:
Dear Sir
I am more than 17 year old customer of Eureka forbes aquaguard.I have been taking regular AMC for the same.But I don’t know why no one is coming to renew AMC contract despite my reminders to franchisee.Is there any change in company’s policy or something else?
Should I wait or go for some other company?
Reason I can guess is this- in last AMC tenure franchisee started skipping six monthly service sometimes tried to skip changing candle and carbon.I objected to it and told them to come with job card so that I can see what is to be done.But service person rarely came along with job card.They simply came with a slip book on which they mention whatever the do.But customer cannot check history of services.After my objection they didn’t come to renew my smc.
I smell some manipulation on the part of franchisee.
At the same time I have great trust on Eureka Forbes Company.