Submitted by: QadirAmeo
Complaint Details:
Hi Team,
I have purchased the Vehicle on 22nd Oct’16 on my wedding date and within 15 days I was able to identify that vehicle sold is damaged such as the roof is having 3-4 dents marks and bonnet paint is pealed off. Same was communicated to the Dealer Volkswagen Palace Cross, Address: 1, Palace Cross Road, VST Vistas, Near Opus Restaurant, Bengaluru, Karnataka 560020.
However the dealer they denied that car was inspected at the time of delivery. I asked inspect the car front of me and identify the dents if so they are expert. They failed to identify after inspecting the car and I showed them the dents on roof. They agreed about the dents and I was informed that GM will be informed and they will get back to me.
I waited for sometime and when I called them I was informed to visit the service center and inspection was done again and quality of inspection is very bad and I had to show them the dents again. They agreed to repair the car. But I have purchased brand new car at zero fault. Why should I take repaired car from showroom ?
This is clear cheating to customers. We need to get what we paid. There should not be any compromise in it. I had discussion with Mr. Yoga GM from Bangalore but I was not treated well as customer. I have handed over my car at showroom and waiting for new car delivery.
Volkswagen as big known brand I have purchased the car and I request my consumer rights of right good delivery. So that they continue with brand name.
Car/Complaint details are below.
Model – V W Ameo 1.2L MPI Comfort Line
Fuel – Petrol
Chassis No. MEXH1660XHT059813
Engine No. CJL124406
Purchase Date – 22/Oct/2016
Volkswagen Complaint No. CC73595
Contact Person: Miss Varsha (VW Palace Cross Showroom – Sales person)
Contact Person: Mr Manish (VW Palace Cross Showroom – Sales person)
Contact Person: Mr Ali (VW Rajiji Nagar Service Center – Sr. Manager Service)
Contact Person: Mr Yoga General Manager (VW Palace Cross Showroom – Sales person)
Regards,
Qadir
+91 9844825029