Submitted by: bhp.webm
Complaint Details:
I ordered “Haier 565 L Frost Free Side by Side Refrigerator” on 24th Oct 2018. Order No. OD[protected].
The guys who came for delivery – they were highly arrogant and had very bad attitude. They had no interest to deliver the product to 2nd floor. First they started by fussing about the weight of the product, then they discussed among themselves and on the phone about how to handle the problem so that they do not have issues their side.
Without my permission they clicked photographs at the staircase as a proof to upload their side that there is no space available. When I demanded to talk to their incharge – because the photos are not taken correctly – that guy on the phone warns me — “raise a complaint to whoever you want – I know how to handle the complaints, I have photos as proof”. They made a huge scene trying to convince me that the 3 feet wide staircase which is open on 1 side – staircase has 6’X5′ area in the turning – is not sufficient to lift the product. Overall – the guys have no sense of how to do a job, how to handle a package, no interest in thinking of a solution or a workaround. They just drove away with the product.
Those guys just wanted an excuse of denying the delivery. Each and everyone I spoke to for this order – are very rude employees of Flipkart. Even the Customer care guy hung up on me when I tried to make a complaint and enquire about cancellation of the order.
Only the second Customer care executive gave me answers.