Scam or fraud: Yaantra — it’s going to be 2 weeks of my complaint

I had registered a complaint about my product that it’s front camera has not been working since the day it came. I complained about it and from that day emails are coming that your team will reach me but when will it; I am fed up of this poor service I need my mobile repaired and I need it repaired as quick as possible. I have complaint multiple time but their management is not replying. If it goes always like this then I will take some strict actions against the company.
my order no is[protected]