Submitted by: Anil Kumar 300
Complaint Details:
Dear Sir,
I purchased on JioFi 3 Router on 8th September 2017 from M/s Sr Ram Enterprises, City Center, Bokaro Steel City, Jharkhand. SIM card no 7992398557 was installed in the device by the shopkeeper. Copy of Tax Invoice is attached.
The device has not started functioning despite daily request to customer care representative at 199. On 10th evening the Customer Care Officer concluded that the device is defective. The SIM is alright.
Yesterday (on 11th Sept) the shopkeeper checked the device by putting some other SIM Card in it. The unit started working. This shows that something is wrong with the SIM.
Sir am writing this complaint after being thoroughly harassed by your dealer and Customer care representatives, I have to run from pillar to post after purchasing a product from Reliance repute. Is it not shameful that a dongle has not been activated in five days time, which normally takes 30 minutes.
I request you to kindly take steps for earliest activation of SIM no.7992398557 or issuing another SIM.
Yours sincerely,
Anil Kumar