Submitted by: Avishek Karmakar
Complaint Details:
Hi Team
I wanted to raise my concerns about the extremely bad service that was done on my Grand i10 car on 2nd Sep 2017. I went for the Third free service of my car to the Chunabhatti service center of Modi hyundai and was utterly disappointed with the way everything was handled.
When i reached the service center in the morning with an appointment at 10 AM, I was made to wait and was informed that the service will take a lot of time since many more cars had come in for service. I was unnecessarily made to wait.
Then Satish who was the service supervisor came to me to ask for the issues. When i started explaining him about my issues like car tyre issues, average issues, sprinkler etc, he had an excuse for everything and wanted to disregard all the issues. However I had to insist firmly to him to check on my issues. Then when the service started they left my car alone and did not do any work on it. They just removed the tyres and didn’t put any effort on the service at all. Satish was busy looking into other cars and attending other customers. During this time I went to the floor to complain about the same and the workers just asked me to sit in the customer room and that the work will be done on my car. So I was made to wait till 4 PM in the evening and when the car was handed over to me the service was not complete at all – the power window switch was not replaced, the car front number plate was not put properly, the washing was not up to the mark, the average was not checked, the tyre condition was not checked, the sprinkler adjustment was not checked. There was smell coming from the car AC which was not checked either.
After this the car had to go back in i could only get it back after 1.5 hour where I had to stand through the process. Even after this the front sprinkler was not adjusted, the average was not checked up, the number plate showed a wrong number (my car number is MH47A5079 and what the number plate shows now is MH47A5709) and the floor mats were totally wet with oil residuals. They took another half an hour for cleaning the car.
I am totally pissed off from this process where my case was not handled properly at all. I want another service since most of the issues with my car were not dealt with and were not resolved. And on top of that I am running a risk of getting caught with cops since the front number plate shows an incorrect number. I want an urgent resolution of my concern.