Submitted by: jvijaykrishna
Complaint Details:
I placed an prepaid order online 2526960 for three trousers on peterengland.com
Order Date: 01-12-2016
Prepaid AMT: INR 4018
Ordered Items: 3 items
Peter England Black Trousers Color : Black, Size :40
Peter England Navy Trousers Color : Navy, Size :40
Peter England Khaki Trousers Color : Khaki, Size :40
Delivery Details:
Delivered on 5th Dec 2016 – 1 item
Peter England Black Trousers Color : Black, Size :40
AWB No.MDRP0000002298 (Instakart)
Delivered on 8th December 2016 – 2 items
Peter England Navy Trousers Color : Navy, Size :40
Peter England Khaki Trousers Color : Khaki, Size :40
AWB No.42325527930 (Aramex)
However on 8th December i received only 1 items and the invoice also received was for 1 item only. Attached the invoice
I raised complaint # 00016065 on 9th December 2016 to help@peterengland.com. I have attached the invoice which clearly shows only 1 item delivered on 8th December 2016 instead of 2 items.
On Complaint # 00016065, customer care asked me for 5-7 working days time.
After that I contacted them again on 15th December 2016 for which they said they have escalated Complaint # 00016065 to warehouse and logistics team.
I contacted them again today 27 December 2016 for the same Complaint # 00016065 and they have no clue about anything.
Its been more than 27 days since order number 2526960 has been placed and i havent received the 1 item missing or yet to be delivered.
Please look into this. I am reachable on 9030575551 or 8008001956