Submitted by: chandraji1988
Complaint Details:
Hello
On Nov 19 I made an IMPS transaction of 4000, while processing I received an error saying timed out. I checked my account balance, amount has been deducted already. when I checked with the beneficery account, the money wasn’t there. I called the CCE, she said Trans. is unsucessful and timed out from beneficery bank, will get the amount back in your account in 1 working day, if not you can call us again and complaint. Today when I called the CCE (asif), was saying the tran was sucessful and the beneficery will revert us in 3 working days. He was not ready to take my complaint. Neither confirming when exactely I’ll get my money. It’s my account my money, why should I care about any other banks process. Now My money is not in my hand neither in beneficery account not even in my account. Where the money gone, I just can’t understand. Is this some kind of trap or play you guys running, block the money of your customer between the tran and use the same for three or more days for illegeal purpose, bucause I think you don’t have to show anything to anyone for this amount which you hold for a period and return after some time. I am sure you guys are doing this for such reasons, because I came across these scenarios frequently these days.